Drag-ready grid
Calendar + bookings
Staff columns, elastic appointment blocks, gap visibility and conflict states optimised for fast back-office scheduling.
9 staff visible2 conflicts4 gaps
Investor-owner cockpit
Multi-location command, without the noise.
Network view across 3 salons: $1,895 booked service revenue, 3 client retention risks, 2 low-stock retail signals and $642 stock value under management.
Head office actionsAU award-awareLagoon MVP
Lagoon AI
3 signalsToday’s operating brief
Revenue is above baseline, but support should watch low stock and retention-risk clients before more online demand is opened.
01Move cancellation-list clients into visible gaps.
02Review low-stock professional pools before Friday.
03Prioritise locations with highest opportunity score.
Booked revenue
$1,895
Service revenue pipeline
Appointments
12
Network active + completed
Retention risks
3
Lapsed / due clients
Low stock
2
Budget-led replenishment
Stock value
$642
Retail + professional pools
Direction B design system
Calm functional surfaces for Lagoon by Euphotic
Applied from the handoff: neutral product chrome, blue as the primary action language, gold as a feature signal, Inter for product UI, restrained cards and first-class light/dark mode.
Client intelligence
CRM records
Lifecycle, consent, spend, formula notes and next capture prompts sit in the record instead of hidden admin tabs.
Retention riskSMS consentFormula due
Service to sale
POS + checkout
Checkout keeps service history, retail attach prompts, discounts and payment state on one calm surface.
Retail promptDeposit heldSplit pay
Tableau clarity
Reports + dashboards
Operational reports use restrained colour, row-first scanning and gold only for feature/premium callouts.
CohortLTVUtilisation
Guided admin
Settings wizard
Salesforce/Dynamics-grade settings with setup progress, impact labels and safe defaults for multi-location rollout.
RolesServicesPayroll
Deputy-inspired
Mobile staff day
A narrow, action-led daily view: next client, roster state, notes to capture and one-tap handover.
Next clientBreak dueRoster live
System principles
Rules for intuitive product UX
01Blue is action and focus. Gold is premium status, not a primary button colour.
02AI belongs inside the work surface as suggested next steps, never as a separate novelty tab.
03Desktop back office stays information-dense; tablet and mobile collapse into the next best action.
04Inline editing is preferred over modal forms. Show optimistic state before slow loaders.
Location comparison
Where head office should look first
LocationRevenueBookingsRiskStockScore
Newstead Salon
Newstead
Fortitude Valley Salon
Fortitude Valley
South Brisbane Salon
South Brisbane
Network pressure
Margin, people and stock signals
Newstead Salon
watchPayroll pressure: $8,095
Retail stock: $144 · Pro stock: $72
Near commission threshold: 3
Fortitude Valley Salon
watchPayroll pressure: $3,760
Retail stock: $84 · Pro stock: $42
Near commission threshold: 2
South Brisbane Salon
clearPayroll pressure: $420
Retail stock: $195 · Pro stock: $105
Near commission threshold: 0
Head-office action queue
Cross-location risks and opportunities
Every card is an action surface, not a passive report.
loc_newsteadhigh
Sarah has 4 colour clients due for rebooking this week
Four clients tagged as colour clients have no future booking and are past the configured colour rebooking interval.
Approve a targeted SMS campaign for Sarah’s due colour clients.
loc_fortitude_valleymedium
Fortitude Valley rebooking rate is 18% lower than Newstead
The trailing 30-day rebooking rate is materially lower than the group benchmark.
Review checkout rebooking prompts and staff follow-up behaviour at Fortitude Valley.
loc_newsteadmedium
Thursday afternoons have repeated empty slots
The last four Thursdays show lower appointment occupancy between 1pm and 4pm.
Create a targeted Thursday afternoon offer for lapsed clients or blow dry clients.
loc_fortitude_valleylow
James is near commission threshold
James is $40 below his weekly threshold based on completed and booked revenue.
Manager may want to review roster allocation or rebooking opportunities before week end.
loc_newsteadmedium
Newstead Salon has stock pressure
1 products are at or below reorder threshold with $144 retail stock value on hand.
Review budget-led replenishment and approve manager ordering plan rather than auto-ordering.
loc_fortitude_valleymedium
Fortitude Valley Salon has stock pressure
1 products are at or below reorder threshold with $84 retail stock value on hand.
Review budget-led replenishment and approve manager ordering plan rather than auto-ordering.